Hiring the Right Professionals for Your Live Casino
To create a winning atmosphere for your live casino, consider hiring an IT staff, Croupiers, and Game Control Unit (GCU) operators. All of these professionals are vital in providing a top-notch experience for your customers. Read on to learn more about their roles and responsibilities. A live casino must be highly professional to maintain a high level of customer satisfaction. However, some aspects of a live casino must remain open to everyone.
Game Control Unit (GCU)
The most important component of a live casino is the Game Control Unit, or GCU. This small shoebox-sized computer encoding the video broadcast and assisting the dealer in running the game is the GCU. Wheels are a part of certain games. Wheel manufacturers usually include built-in sensors that communicate with the GCU. The software interfaces with the GCU to operate the game. A GCU is a necessity for live casino games that have a lot of players.
Croupiers
Generally speaking, croupiers are not paid more than average. The job involves dealing cards, handling the roulette wheel and interacting with the customers. Croupiers are required to undergo a training program. Most live casinos require a two-week course for the croupier. Some providers offer one-week crash courses to get the job done in less time. These dealers must know the rules of all games and have excellent communication skills to ensure a positive customer experience.
Camera operators
A camera operator in a live casino is responsible for capturing key elements of a casino game. Thanks to the latest technological breakthrough, these operators are able to use smaller cameras to capture the live feed. A roulette game, for example, would require three separate cameras. One would film the roulette wheel, while the third would be responsible for the overall picture display. These cameras are key to providing seamless gaming in a live casino. A live chat operator also allows players to ask questions.
IT staff
Live! Casino Pittsburgh is welcoming more employees next month. The casino has scheduled a recruiting fair at Westmoreland Mall, with nearly 100 open positions. The casino has removed the 75% capacity cap imposed by Gov. Tom Wolf. Additionally, restaurants and bars can begin selling alcohol again without a food purchase after 11 p.m. The IT staff is available to assist you with any technical questions you may have. The casino is committed to providing excellent customer service, and wants to hear from you if you are interested in a position.
Pit boss
The Pit boss oversees the games at a live casino and is often mistaken for a secret service agent. Often dressed in a dark suit with ear-pieces and a casino logo on the breast pocket, the Pit boss troubleshoots problems, supervises dealers, and escalates issues to the casino’s higher-ups. This position is a vital part of the live casino experience, and it can make or break your gambling experience.
